King of Castles                               

Bouncy Castles Perth
WA
ph: 0407 190 293

FAQ

Please find below a set of frequently asked questions and answers about hiring jumping bouncy castles. We hope you find them helpful.

Do you deliver, set up, dismantle and collect the Castle or other inflatables?

Yes, and it's all included in the price. We may make a small transport charge for deliveries outside our normal areas.

Which areas do you deliver to?

We are based in the northern suburbs of the Perth Metropolitan area but deliver all around Perth. There may be a small transport charge if large amounts of travel are involved, but please ask.

On what days can I hire a Castle?

Our inflatables are normally booked on weekends and public and school holidays however we can arrange special deliveries for mid week bookings..

What if it rains?

Some of our castles have shower covers. However if your hire date is very wet and you no longer wish to have the castle, you may cancel on the day before 10am, or one hour before arranged deliver time, whichever is the earliest. We are afraid that if very high winds/stormy weather is forecast, we may have to cancel the hire for safety and insurance reasons. We will, of course, contact you to discuss it further.

When will the castle arrive?

We will call you the night before the hire to finalise arrangements and give you a delivery time. We aim to get all hires delivered and set up before lunchtime at the latest. On busy days we start deliveries from 7am. Castles are collected from 5pm onwards for full day hires. We do allow later collections times for an additional fee (9pm latest).

Can I keep the castle overnight?

Yes this can be arranged however strict assurance is required to ensure adults do not use the inflatables. An additional fee will also be applied.

How much is the booking deposit and do I get it back if I cancel?

We do not generally charge a booking deposit on our inflatables other than public holidays. You may cancel at any point giving us as much notice as possible. However, if you cancel within 1 hour of the arranged delivery time (other than in bad weather) you will be required to pay the full amount previously agreed.

How late can I leave it to book?

Bookings can get very busy, especially in the summer months so to avoid disappointment, please book as far in advance as possible. However, please contact us even on the day as we may have availability.

What preparations is needed before you arrive?

Please make sure that any hallways, side passages, or any other access or your garden/venue are clear of obstacles etc. We require a 1.5 metre wide access. Ensure that the bouncer site is free of any sharp objects, excessive mud and dog mess. we will need access to an electricity power point within 25metres . If the site is unsuitable we reserve the right to cancel the booking. A generator can be hired if onsite power is not available.

Can you set up a bouncy castle on a slope?

Only very slight slopes are ok. This would also determine the way the bouncer faces. (Opening would have to be up slope.)

Can you set up a bouncy castle indoors?

Yes. We do lots of indoor hires. Some people don't want to take the risk of having to cancel a party due to bad weather, so they generally hire a hall. Your local council can assist in finding a venue. Please ensure that the ceiling height are measured and suitable.

Do you have insurance?

We have full Public Liability Insurance covering accidents and injuries caused by equipment failure and improper installation. You, the hirer, are responsible for ensuring proper adult supervision of the castle and the safety of the children using the equipment. You absolve us from any responsibility for accidents and injuries other than those directly caused by faults in our equipment or improper installation. Beware of companies who do not have insurance. You should ask to see a copy of their policy.

Can you provide someone to supervise the castle?

Yes, we can provide supervision of the bouncy castle or inflatable, we charge per hour per person for supervision. Please contact us for a quote if this is required.

Do you provide safety instructions?

Yes. We do provide safe operating instructions as part of the Hire Agreement, Which you must read and sign.

What sort of surface do you need for the inflatable?

Inflatables situated outdoors need to be setup on a flat surface preferably a grassy where the unit can be staked down. We also have sand bags where stakes are unable to be used.The area must be clear of sharp objects such as rocks etc, not muddy or covered in dog's mess. We reserve the right to cancel the booking and not install our equipment on unsuitable ground.

What if I need to cancel?

No problem, just give us a call. However, we would appreciate as much notice as possible. If you cancel on the doorstep or whilst we are en-route, we will have to charge the full amount previously agreed.

How much does the unit cost to run?

An average unit costs approximately $1-$2 for a days use.

Do I need to keep the blower going?

The blower must be kept going constantly while the castle is in use. In the event of high winds occurring, just switch off and let the bouncer deflate.

How long does it take to set up?

An average bouncer takes approximately 10 - 20 minutes to set-up and about 30 minutes to pack away.

How do I pay for a hire?

Payment is by cash or cheque, when the inflatable is delivered on the day of hire.

Still have questions? Please contact us anytime! We look forward to hearing from you.

 

Bouncy Castles Perth
WA
ph: 0407 190 293